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Privacy Policy

Privacy Policy

Welcome to the www.ponneralo.com website (the "Site") operated by Ponner Alo Limited. We cordially want to inform you that we respect your privacy and want to protect your personal information. To learn our privacy rules, please read this Privacy Policy.

 

1. COLLECTION OF INFORMATION

The personal information that we collect broadly falls into the following categories:

Information That You Provide To Us:

If you are a Buyer, we will ask you to provide:

  • We may collect various pieces of information if you seek to place an order for a product with us on the Site.
  • Contact information including: name; address; phone number; email address; gender; profile picture; date of birth;
  • Biometric data, such as voice files and face recognition when you use our voice search function, and your facial features of when you use the Site;
  • Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
  • Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;
  • Purchase and payment information including: credit card or similar payment information that you intend to purchase with; billing and delivery address;
  • Information about your purchases including: the goods purchased and how many;
  • Information about and to support complaints made in connection with the Platform or goods and/or services purchased via the Platform;
  • ID (Such as a NID or Passport) for identification verification in certain circumstances, when you apply for after-sales services.

If you are a Seller, we will ask you to provide:

  • Identity and contact data, such as your name, date of birth or incorporation, company name, address, email address, phone number and other business-related information (e.g. company registration number, business licence, tax information, shareholder and director information, etc.);
  • Account data, such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third party payment service providers);
  • Information about the Seller’s business (if applicable) including corporate registration, business licenses (if applicable), tax or similar information;
  • Details about the goods and products that the Seller intends to sell via the Platform;
  • Purchase and payment information including bank account or other payment information that the Seller intends to be paid by.
  • If you attend one of our industry events or other functions, contact details such as your name, address, phone number, fax number and email address.
  • If you choose to provide us with any additional information, such as in response to questionnaires for market research/analytics. This may include marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences. If you prefer not to provide such information, the use of our services and products will not be affected.

Information That We Collect Automatically:

If you are a Buyer or Seller or prospective Buyer or Seller we will automatically collect:

  • Details of transactions and communications over the Platform, including the types and specifications of the goods sold and purchased, pricing and delivery information, any dispute records, communications between Buyers and Sellers over the Platform and any information disclosed in any discussion forum.
  • A copy of any correspondence with us, including any verification information we ask for, if you contact us for any reason (such as our customer service department chat service, telephone or email).

Information That We Receive From Third Parties:

If you are a Buyer or Seller we may receive personal information about you from; 

  • Social media platforms if you choose to register for a Platform account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as:
        • Your social media user name, nickname or username
        • Your social media profile picture
        • Country
        • Organization/Company name (if applicable).

We will only collect personal information from third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. 

 

2. USE OF PERSONAL DATA

We collect and use your personal information for the following purposes:

  • Identify visitors on the Site;
  • Processing your orders for products:
  • Verifying Platform account registrations, including conducting fraud, security, “Know Your Customer” and anti-money laundering checks in order to approve your Seller account;
  • Process your orders submit through the Site;
  • Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g. our logistics partner) in order to make delivery of the product to you;
  • Verifying your eligibility as a Platform blogger or influencer;
  • Setting up / administering Buyer and Seller accounts, including providing log-in IDs and setting up payment / transaction accounts;
  • Providing customer service support, such as responding to your queries, feedback and managing claims and/or disputes;
  • Providing/supporting general Platform services, facilitating communication between Buyers and Sellers, processing transactions and payments, assessing advance withdrawal requests from Sellers and providing logistics and delivery services, supporting Sellers with logistics and delivery;
  • Supporting Buyer and/or Seller clearance declarations / applications where made via the Platform;
  • Providing relevant membership benefits, including birthday rewards, membership offers and coupons, anniversary awards, exclusive member prices;
  • Verifying your identity and purchases in connection with product warranty or other after-sales claims;
  • Assessing and monitoring account security and transaction risks of Buyers and Sellers, such as detecting and preventing fraud, money laundering and other security incidents;
  • Where necessary to prevent a threat to life, health or safety.
  • Sending and serving tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records, and order history (we may use cookies and other similar technologies to provide you with marketing and advertising based upon your browsing activities and interests.
  • Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);
  • Conducting research and analytics to ensure the security of our Platform, to improve the content and layout of the Platform, and to improve our Platform, product offerings and services;
  • We may also use your personal information for other purposes that are compatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws. You can request further information about the compatibility of other purposes upon request.
  • Process any complaints, feedback, enforcement action you may have lodged with us;
  • Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;
  • Help you find people you may know who are also using Ponner Alo; 
  • Understand your user experience on the Site;
  • Any other purpose to which your consent has been obtained; and
  • Conduct automated decision-making processes in accordance with any of the above purposes.

 

3. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We disclose/share personal information with the following categories of recipients:

  • Ponner Alo entities and affiliated companies and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy;
  • Other Platform Buyers and/or Sellers where necessary to support purchases and communications made between you. If you are a Buyer, Sellers that you purchase from will also control personal information about you relevant to or connected with your Platform purchases and communications with them.
  • Payment service providers that provide payment processing services. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
  • Credit risk assessment providers to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make an advance withdrawal;
  • Logistics partners for providing delivery services for Buyers and Sellers, including return and exchange of products, and warehousing services for Sellers;
  • Customs agents for customs clearances purposes, where applicable to support Buyers and Sellers with international sales/purchases;
  • Cloud computing or other hosting service providers to provide cloud storage services;
  • Warranty service providers to provide product warranty services where requested by a Buyer or Seller;
  • Customer service support providers to provide after-sale services or other customer service support;
  • Risk control service providers to assess the security of Buyer and Seller accounts and transaction risks; and
  • Third party rating / reviewing service providers to carry out reviews of our services with customers if you choose to participate in reviewing or rating Platform products and/or services;
  • To an actual or potential buyer (or its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

 

4. RETENTION

We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How long your data is kept for will also depend on how you use our website (for example if you are logged in as a member or you are visiting our website as a guest) and what the information you provide to us is used for. For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws [(for example, if a court order is received about your account, we would retain your account data for longer than the usual retention period when an account is deleted)] or in case of disputes. In other instances, the period of retention may be determined according to your activity on the Platform or to comply with a specific arbitration period/resolve a dispute.

 

5. SECURITY

  • We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
  • You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

 

6. MINOR

    • We do not sell products to minors, i.e. individuals below the age of 18, on the Site and we do not knowingly collect any personal data relating to minors. You hereby confirm and warrant that you are above the age of 18 and are capable of understanding and accepting the terms of this Privacy Policy.
    • If you allow a minor to access the Site and buy products from the Site by using your account, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
    • We will not be responsible for any unauthorized use of your account on the Site by yourself, users who act on your behalf or any unauthorized users. It is your responsibility to make your own informed decisions about the use of the Site and take necessary steps to prevent any misuse of the Site.

 

7. RIGHTS REGARDING PERSONAL DATA

  • Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request. You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

  • Under applicable laws, you may have rights of access to personal information held by us and other rights. If you have any questions regarding this Privacy Policy or if you wish to access or correct your personal information as a user of ponneralo.com, please contact here.
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